Graham recently spoke at the 2014 HHG Legal Group Staff Retreat. As usual, Graham was well received. He kept a room of lawyers and administration staff challenged and attentive at all times. Focussing on HHGs 2014 theme of Service, Service, Service, Graham combined cutting edge management theory with the reality of commerce in the modern […]
Without doubt the consensus of opinion gathered from graduates and executive indicated that you were an impressive, inspiring speaker. Your address was most relevant to the theme of the evening and your clever illustrations revealed that you had completed appropriate research into our industry. The simplicity of your message and its measured delivery was inspirational […]
a dynamic speaker who shared some great ideas. This session provided us with a wake-up call with reminders about the keys of customer service. A very good speaker with loads of relevant information. An excellent session gave us lots to think about. Really interesting and inspiring. Linda HendersonChief Executive OfficerBooksellers New Zealand
the Design! Deliver! Delight! programme provided staff with a better insight into what is required to strive to the heights with customer service. Graham ran the programme with energy and skill and consequently secured a high level of engagement. His follow-up guidance has assisted with our commitment to rigorous self-review and continuous improvement. I recommend […]
Your Design Deliver Delight session was well received by our staff as indicated in their feedback surveys after the event. Comments such as enlightening and very informative and enjoyable came through. With both administration and professional staff in attendance, it was good to have your message adopted across the board for all staff regardless of […]
Graham’s Design! Deliver! Delight! customer experience programme has made, and continues to make, a very positive impact and difference to the way we deliver service excellence to our valued customers. Everyone came away with tips and ideas about how to deliver exceptional service to our customers. We all learnt how to be that point of […]
Graham’s dedication to what he believes in really shines through. He was engaging and well prepared, applied relevant material and delivered a high energy, entertaining presentation. Graham not only delivered a memorable and inspirational afternoon, we came away with useful tools we could incorporate immediately into everyday customer service processes. Thanks again Graham! Katy MestonTeam […]
We received an overwhelmingly positive response from everyone who attended [Design! Deliver! Delight!] a credit to Graham’s facilitation skills as we have a wide range of staff from high performing salespeople to administrative roles. After personally being involved in the agricultural industry for more than 30 years and having seen a wide range of presentations, […]
I was extremely impressed and enthused with his ability to connect with the audience and to convey his message in a clear and precise manner, with a touch of humour. It was one of the most motivational one-hour seminars I have experienced. I have no hesitation in recommending Graham as a motivational speaker, his perceptive […]
It was with great appreciation and expectation that you were able to come along and present new ideas and outlooks to many of our members that had not had the privilege of hearing you speak previously. It was great to hear them speak to each other after the session on your different ideas that they […]
