The real value of the Design! Deliver! Delight! programme has been the increased awareness by all staff of the importance of each of the hundreds of customer touch-points that occur every single day here at the Lighthouse Beach Resort. As such, greater attention to detail in all aspects of service delivery is occurring and staff […]
management meeting participants rated Graham’s Design! Deliver! Delight! Customer Experience presentation as #1. Graham took the time to understand our business, which ensured he was able to deliver a presentation that challenged our staffs view of the Customer Experience, whilst providing tangible suggestions and alternative practices tailored to suit our business. Participant feedback included: one […]
Your outstanding keynote address was exceptionally well received and as the opening speaker of the day, you truly set the stage for a terrific conference. I would rate you as one of the best speakers I have had the pleasure to work with. Your willingness to spend time tailoring your presentation and talking to members […]
As a small tourism business operator, your professional development workshops Design! Deliver! Delight! and the 13 + 1 Ps of Marketing (and the accompanying materials and workbooks) have delivered some real light bulb moments, and have enabled us to make both subtle and significant changes to take our tourism product and guest services to a […]
The feedback we received from delegates was extremely positive. They enjoyed your candid observations and practical advice on how to provide a great customer service experience and keep their patrons coming back. Bradley WoodsChief Executive OfficerAustralian Hotels Association WA
Graham delivered his Design! Deliver! Delight! Customer Experience programme to our Management Team and Heads of Department with a great deal of energy and passion, which engaged the group immediately and had them spellbound for the entire presentation. All participants said, WOW, what a great day! Graham’s enthusiasm and ability to deliver great content, real […]
Your exceptional facilitating skills enabled us to not only formulate exciting plans for the future, but by getting us to address a whole range of penetrating questions and face the reality of some past management decisions, we gained a far clearer picture of where we wish to go as a team and identified many new […]
Graham recently spoke at the 2014 HHG Legal Group Staff Retreat. As usual, Graham was well received. He kept a room of lawyers and administration staff challenged and attentive at all times. Focussing on HHGs 2014 theme of Service, Service, Service, Graham combined cutting edge management theory with the reality of commerce in the modern […]
By engaging Graham and his unique business-planning workshop, we received a huge boost forward and it brought everyone together as a tight-knit team. The four key points we have experienced from engaging Grahams expertise are: 1. It brought out our company’s unique point of difference on which to build on. 2. It brought unity and […]
a dynamic speaker who shared some great ideas. This session provided us with a wake-up call with reminders about the keys of customer service. A very good speaker with loads of relevant information. An excellent session gave us lots to think about. Really interesting and inspiring. Linda HendersonChief Executive OfficerBooksellers New Zealand