On behalf of the staff and partner sites of Scottwood Group, I want to send a sincere thank you for your valuable contribution to our conference. The feedback that we have received has been extremely positive. The strong attendance at your follow-up workshop shows that the ideas you presented did indeed spark new and innovative […]
Graham is someone who truly cares about his customers, a characteristic which is so important in the hospitality industry. His vast experience in the industry has provided him with a wide range of real life hands-on experiences, which he incorporates into all his training and seminars; they aren’t stories he has read from books, they […]
We invited Graham to speak at our New Zealand Taxi Federation conference after hearing him address a similar conference in Perth. At the time, we felt that too many of our organisations were focusing themselves on the wrong side of the business and neglecting the most important aspect: the Customer. Design! Deliver! Delight! Showcased the […]
The real value of the Design! Deliver! Delight! programme has been the increased awareness by all staff of the importance of each of the hundreds of customer touch-points that occur every single day here at the Lighthouse Beach Resort. As such, greater attention to detail in all aspects of service delivery is occurring and staff […]
management meeting participants rated Graham’s Design! Deliver! Delight! Customer Experience presentation as #1. Graham took the time to understand our business, which ensured he was able to deliver a presentation that challenged our staffs view of the Customer Experience, whilst providing tangible suggestions and alternative practices tailored to suit our business. Participant feedback included: one […]
Your outstanding keynote address was exceptionally well received and as the opening speaker of the day, you truly set the stage for a terrific conference. I would rate you as one of the best speakers I have had the pleasure to work with. Your willingness to spend time tailoring your presentation and talking to members […]
The guests and staff of Gold Coast Tourism have all provided exceptionally complimentary feedback regarding your customer service presentation. The content and style of your presentation were both outstanding, and well received by all guests who admitted that they have seen many speakers and presentations over many years this is a credit to you Graham. […]
Graham Harvey captivates his audience in such a way that is invigorating, leaving them wanting for more. After presenting at our State Conference in November 2014, we have secured Graham’s services to run two more workshops for our Strata Managers and Principals. Interest is so keen, we are securing early bookings. Don’t miss Design! Deliver! […]
Graham Harvey’s Design Deliver Delight Customer Service seminar really altered, for the better, both our processes and our thinking. It was a very thought provoking seminar and has brought about the change that we needed to take our business to the next level of customer service excellence. Graham’s enthusiasm, professionalism and passion for the customer […]
Your exceptional facilitating skills enabled us to not only formulate exciting plans for the future, but by getting us to address a whole range of penetrating questions and face the reality of some past management decisions, we gained a far clearer picture of where we wish to go as a team and identified many new […]