Poor service costing business millions
![Poor service costing business millions Wine and meal, service](https://grahamharvey.com/wp-content/uploads/2016/07/Wine-meal-1024x682-260x150.jpg)
I recently dropped by a relatively new restaurant for a bite to eat and a spot of mystery shopping. It was mid week and their lunch crowd was moderate … only a few spare tables, but no long queue waiting to be seated. Firstly, I had difficulty locating the main entrance due to a lack […]