The feedback we received from delegates was extremely positive. They enjoyed your candid observations and practical advice on how to provide a great customer service experience and keep their patrons coming back. Bradley WoodsChief Executive OfficerAustralian Hotels Association WA
As a small tourism business operator, your professional development workshops Design! Deliver! Delight! and the 13 + 1 Ps of Marketing (and the accompanying materials and workbooks) have delivered some real light bulb moments, and have enabled us to make both subtle and significant changes to take our tourism product and guest services to a […]
Your outstanding keynote address was exceptionally well received and as the opening speaker of the day, you truly set the stage for a terrific conference. I would rate you as one of the best speakers I have had the pleasure to work with. Your willingness to spend time tailoring your presentation and talking to members […]
management meeting participants rated Graham’s Design! Deliver! Delight! Customer Experience presentation as #1. Graham took the time to understand our business, which ensured he was able to deliver a presentation that challenged our staffs view of the Customer Experience, whilst providing tangible suggestions and alternative practices tailored to suit our business. Participant feedback included: one […]
Graham’s Design! Deliver! Delight! customer experience programme has made, and continues to make, a very positive impact and difference to the way we deliver service excellence to our valued customers. Everyone came away with tips and ideas about how to deliver exceptional service to our customers. We all learnt how to be that point of […]
We received an overwhelmingly positive response from everyone who attended [Design! Deliver! Delight!] a credit to Graham’s facilitation skills as we have a wide range of staff from high performing salespeople to administrative roles. After personally being involved in the agricultural industry for more than 30 years and having seen a wide range of presentations, […]
Your Design Deliver Delight session was well received by our staff as indicated in their feedback surveys after the event. Comments such as enlightening and very informative and enjoyable came through. With both administration and professional staff in attendance, it was good to have your message adopted across the board for all staff regardless of […]
I was extremely impressed and enthused with his ability to connect with the audience and to convey his message in a clear and precise manner, with a touch of humour. It was one of the most motivational one-hour seminars I have experienced. I have no hesitation in recommending Graham as a motivational speaker, his perceptive […]
It was with great appreciation and expectation that you were able to come along and present new ideas and outlooks to many of our members that had not had the privilege of hearing you speak previously. It was great to hear them speak to each other after the session on your different ideas that they […]
Graham’s dedication to what he believes in really shines through. He was engaging and well prepared, applied relevant material and delivered a high energy, entertaining presentation. Graham not only delivered a memorable and inspirational afternoon, we came away with useful tools we could incorporate immediately into everyday customer service processes. Thanks again Graham! Katy MestonTeam […]
