Christina Mitchell – General Manager | Lighthouse Beach Resort
The real value of the Design! Deliver! Delight! programme has been the increased awareness by all staff of the importance of each of the hundreds of customer touch-points that occur every single day here at the Lighthouse Beach Resort. As such, greater attention to detail in all aspects of service delivery is occurring and staff have become far more proactive in anticipating the needs of guests and taking personal responsibility to ensure that every guest has a memorable experience during their stay with us. We have seen a dramatic increase in the number pf positive Trip Adviser reviews and our staff now foster and embrace all feedback that they receive.
Lighthouse Beach Resort