Your involvement in carrying out facilitation and planning sessions for both the Board and the TCWA State Tourism Council has assisted Board and management in identifying and addressing key issues within the industry. In addition, your fantastic workshop Designing the Great Tourism Experience resulted in a lot of very positive feedback from the attendees and […]
As you highlighted in your presentation, the Taxi industry has some significant challenges with community perceptions and service standards. Technology and smartphone applications are also changing the way the industry operates and customers expectations of service. Your presentation was very well received comments included Graham presented some practical examples that I can and will easily […]
Graham impressed from the start with his attentiveness to our training requirements and as a result tailored his instruction specifically to our staff. Graham presents the Customer service message with new ideas and practical examples. His idea’s have impact and can be put into practice immediately. He instills staff with a belief in personal responsibility […]
Graham Harvey’s presentation was very thought provoking and inspirational. Delegate comments included: I have come away with some simple to implement changes to our workplace and attitudes, as well as some more complex ideas which will be exciting to coordinate. It was refreshing to hear a customer service speaker who could actually relate the presentation […]
On behalf of Caravan Industry Australia WA, I would like to thank you for your professional presentations at our annual conference. The comments from our evaluation sheets were all excellent. Your research of our industry and easy approach made the sessions of great value to our members. It was a pleasure working with you and […]
I would like to extend our appreciation of your facilitation of our Management Retreat Day. It was an extremely useful day with all team members taking something away with them. All feedback received was very positive and all thoroughly enjoyed the session which was well presented and was given at the right pace for all […]
If you want someone to come into your business to deliver all the information you find in business books, to work to a fixed agenda and to make everyone feel good, then Graham is not for you. But, If you want someone who tells the truth, deals with the real issues, talks from personal experience […]
I was extremely impressed and enthused with his ability to connect with the audience and to convey his message in a clear and precise manner, with a touch of humour. It was one of the most motivational one-hour seminars I have experienced. I have no hesitation in recommending Graham as a motivational speaker, his perceptive […]
the Design! Deliver! Delight! programme provided staff with a better insight into what is required to strive to the heights with customer service. Graham ran the programme with energy and skill and consequently secured a high level of engagement. His follow-up guidance has assisted with our commitment to rigorous self-review and continuous improvement. I recommend […]
Your Design Deliver Delight session was well received by our staff as indicated in their feedback surveys after the event. Comments such as enlightening and very informative and enjoyable came through. With both administration and professional staff in attendance, it was good to have your message adopted across the board for all staff regardless of […]