Graham Harvey’s Design Deliver Delight Customer Service seminar really altered, for the better, both our processes and our thinking. It was a very thought provoking seminar and has brought about the change that we needed to take our business to the next level of customer service excellence. Graham’s enthusiasm, professionalism and passion for the customer […]
Your exceptional facilitating skills enabled us to not only formulate exciting plans for the future, but by getting us to address a whole range of penetrating questions and face the reality of some past management decisions, we gained a far clearer picture of where we wish to go as a team and identified many new […]
Graham recently spoke at the 2014 HHG Legal Group Staff Retreat. As usual, Graham was well received. He kept a room of lawyers and administration staff challenged and attentive at all times. Focussing on HHGs 2014 theme of Service, Service, Service, Graham combined cutting edge management theory with the reality of commerce in the modern […]
By engaging Graham and his unique business-planning workshop, we received a huge boost forward and it brought everyone together as a tight-knit team. The four key points we have experienced from engaging Grahams expertise are: 1. It brought out our company’s unique point of difference on which to build on. 2. It brought unity and […]
a dynamic speaker who shared some great ideas. This session provided us with a wake-up call with reminders about the keys of customer service. A very good speaker with loads of relevant information. An excellent session gave us lots to think about. Really interesting and inspiring. Linda HendersonChief Executive OfficerBooksellers New Zealand
Without doubt the consensus of opinion gathered from graduates and executive indicated that you were an impressive, inspiring speaker. Your address was most relevant to the theme of the evening and your clever illustrations revealed that you had completed appropriate research into our industry. The simplicity of your message and its measured delivery was inspirational […]
Graham’s dedication to what he believes in really shines through. He was engaging and well prepared, applied relevant material and delivered a high energy, entertaining presentation. Graham not only delivered a memorable and inspirational afternoon, we came away with useful tools we could incorporate immediately into everyday customer service processes. Thanks again Graham! Katy MestonTeam […]
It was with great appreciation and expectation that you were able to come along and present new ideas and outlooks to many of our members that had not had the privilege of hearing you speak previously. It was great to hear them speak to each other after the session on your different ideas that they […]
If you want someone to come into your business to deliver all the information you find in business books, to work to a fixed agenda and to make everyone feel good, then Graham is not for you. But, If you want someone who tells the truth, deals with the real issues, talks from personal experience […]
I was extremely impressed and enthused with his ability to connect with the audience and to convey his message in a clear and precise manner, with a touch of humour. It was one of the most motivational one-hour seminars I have experienced. I have no hesitation in recommending Graham as a motivational speaker, his perceptive […]