It was with great appreciation and expectation that you were able to come along and present new ideas and outlooks to many of our members that had not had the privilege of hearing you speak previously. It was great to hear them speak to each other after the session on your different ideas that they […]
If you want someone to come into your business to deliver all the information you find in business books, to work to a fixed agenda and to make everyone feel good, then Graham is not for you. But, If you want someone who tells the truth, deals with the real issues, talks from personal experience […]
I was extremely impressed and enthused with his ability to connect with the audience and to convey his message in a clear and precise manner, with a touch of humour. It was one of the most motivational one-hour seminars I have experienced. I have no hesitation in recommending Graham as a motivational speaker, his perceptive […]
the Design! Deliver! Delight! programme provided staff with a better insight into what is required to strive to the heights with customer service. Graham ran the programme with energy and skill and consequently secured a high level of engagement. His follow-up guidance has assisted with our commitment to rigorous self-review and continuous improvement. I recommend […]
Your Design Deliver Delight session was well received by our staff as indicated in their feedback surveys after the event. Comments such as enlightening and very informative and enjoyable came through. With both administration and professional staff in attendance, it was good to have your message adopted across the board for all staff regardless of […]
since you provided training for our Front Office and Reservations teams we are achieving some fantastic results, both financial and customer service oriented. Your training has definitely assisted in creating an environment that is both stimulating and enjoyable and the staff have picked up and run with the new initiatives and incentives that we developed […]
We received an overwhelmingly positive response from everyone who attended [Design! Deliver! Delight!] a credit to Graham’s facilitation skills as we have a wide range of staff from high performing salespeople to administrative roles. After personally being involved in the agricultural industry for more than 30 years and having seen a wide range of presentations, […]
Without a doubt your presentation was the best during our four-day conference. The real examples of worldwide companies that are succeeding in this area are proof of what our members need to achieve, in particular, the use of CRM strategies. I am grateful that you took the time to directly research trends and issues relating […]
Graham’s Design! Deliver! Delight! customer experience programme has made, and continues to make, a very positive impact and difference to the way we deliver service excellence to our valued customers. Everyone came away with tips and ideas about how to deliver exceptional service to our customers. We all learnt how to be that point of […]
Graham delivered the Design, Deliver, Delight Customer Experience programme to all Staff and Elected Members of the Shire of Esperance. All participants provided very positive feedback on the programme, but more importantly, there was a noticeable improvement in our delivery of internal and external customer service across the organisation. This is one of the most […]