Alex Dickson – Retail Sales Lead | Bendigo and Adelaide Bank
management meeting participants rated Graham’s Design! Deliver! Delight! Customer Experience presentation as #1. Graham took the time to understand our business, which ensured he was able to deliver a presentation that challenged our staffs view of the Customer Experience, whilst providing tangible suggestions and alternative practices tailored to suit our business. Participant feedback included: one of the best speakers I have listened to. Very refreshing and easy to understand, excellent speaker, if he comes again I would love to send other staff to listen to him speak. I personally stand by his point that Front-line Relationships drive Bottom-Line Results. Thanks again for delivering a well-thought-out, professional and highly engaging presentation.
Retail Sales Lead
Bendigo and Adelaide Bank