Graham impressed from the start with his attentiveness to our training requirements and as a result tailored his instruction specifically to our staff. Graham presents the Customer service message with new ideas and practical examples. His idea’s have impact and can be put into practice immediately. He instills staff with a belief in personal responsibility […]
Graham Harvey’s presentation was very thought provoking and inspirational. Delegate comments included: I have come away with some simple to implement changes to our workplace and attitudes, as well as some more complex ideas which will be exciting to coordinate. It was refreshing to hear a customer service speaker who could actually relate the presentation […]
On behalf of Caravan Industry Australia WA, I would like to thank you for your professional presentations at our annual conference. The comments from our evaluation sheets were all excellent. Your research of our industry and easy approach made the sessions of great value to our members. It was a pleasure working with you and […]
management meeting participants rated Graham’s Design! Deliver! Delight! Customer Experience presentation as #1. Graham took the time to understand our business, which ensured he was able to deliver a presentation that challenged our staffs view of the Customer Experience, whilst providing tangible suggestions and alternative practices tailored to suit our business. Participant feedback included: one […]
I would like to extend our appreciation of your facilitation of our Management Retreat Day. It was an extremely useful day with all team members taking something away with them. All feedback received was very positive and all thoroughly enjoyed the session which was well presented and was given at the right pace for all […]
Your outstanding keynote address was exceptionally well received and as the opening speaker of the day, you truly set the stage for a terrific conference. I would rate you as one of the best speakers I have had the pleasure to work with. Your willingness to spend time tailoring your presentation and talking to members […]
On behalf of the staff and partner sites of Scottwood Group, I want to send a sincere thank you for your valuable contribution to our conference. The feedback that we have received has been extremely positive. The strong attendance at your follow-up workshop shows that the ideas you presented did indeed spark new and innovative […]
As a small tourism business operator, your professional development workshops Design! Deliver! Delight! and the 13 + 1 Ps of Marketing (and the accompanying materials and workbooks) have delivered some real light bulb moments, and have enabled us to make both subtle and significant changes to take our tourism product and guest services to a […]
Graham is someone who truly cares about his customers, a characteristic which is so important in the hospitality industry. His vast experience in the industry has provided him with a wide range of real life hands-on experiences, which he incorporates into all his training and seminars; they aren’t stories he has read from books, they […]
The feedback we received from delegates was extremely positive. They enjoyed your candid observations and practical advice on how to provide a great customer service experience and keep their patrons coming back. Bradley WoodsChief Executive OfficerAustralian Hotels Association WA