management meeting participants rated Graham’s Design! Deliver! Delight! Customer Experience presentation as #1. Graham took the time to understand our business, which ensured he was able to deliver a presentation that challenged our staffs view of the Customer Experience, whilst providing tangible suggestions and alternative practices tailored to suit our business. Participant feedback included: one […]
As a small tourism business operator, your professional development workshops Design! Deliver! Delight! and the 13 + 1 Ps of Marketing (and the accompanying materials and workbooks) have delivered some real light bulb moments, and have enabled us to make both subtle and significant changes to take our tourism product and guest services to a […]
The feedback we received from delegates was extremely positive. They enjoyed your candid observations and practical advice on how to provide a great customer service experience and keep their patrons coming back. Bradley WoodsChief Executive OfficerAustralian Hotels Association WA
Graham delivered his Design! Deliver! Delight! Customer Experience programme to our Management Team and Heads of Department with a great deal of energy and passion, which engaged the group immediately and had them spellbound for the entire presentation. All participants said, WOW, what a great day! Graham’s enthusiasm and ability to deliver great content, real […]
On behalf of Australias Golden Outback, I just want to thank you for coming to Esperance and Kalgoorlie and conducting your service presentations. The manner in which you delivered the information kept everyone entertained for the full duration at each location. The fact that you use real-life examples from other major companies ensured that everyone […]
As you highlighted in your presentation, the Taxi industry has some significant challenges with community perceptions and service standards. Technology and smartphone applications are also changing the way the industry operates and customers expectations of service. Your presentation was very well received comments included Graham presented some practical examples that I can and will easily […]
Graham impressed from the start with his attentiveness to our training requirements and as a result tailored his instruction specifically to our staff. Graham presents the Customer service message with new ideas and practical examples. His idea’s have impact and can be put into practice immediately. He instills staff with a belief in personal responsibility […]
We invited Graham to speak at our New Zealand Taxi Federation conference after hearing him address a similar conference in Perth. At the time, we felt that too many of our organisations were focusing themselves on the wrong side of the business and neglecting the most important aspect: the Customer. Design! Deliver! Delight! Showcased the […]
On behalf of Caravan Industry Australia WA, I would like to thank you for your professional presentations at our annual conference. The comments from our evaluation sheets were all excellent. Your research of our industry and easy approach made the sessions of great value to our members. It was a pleasure working with you and […]
Graham’s dedication to what he believes in really shines through. He was engaging and well prepared, applied relevant material and delivered a high energy, entertaining presentation. Graham not only delivered a memorable and inspirational afternoon, we came away with useful tools we could incorporate immediately into everyday customer service processes. Thanks again Graham! Katy MestonTeam […]